ioby Support Center

Does ioby send tax receipts to my project's donors?

Updated on

Yes! We've got you covered. When you fundraise with ioby for your important community project, we take care of providing tax receipts for your project's donors.

  • When your donors give online via your crowdfunding campaign page, they receive an automated thank you from ioby that provides them documentation of their tax-deductible donation. This receipt is sent automatically on the date of their donation.
  • When your donors give by check to your crowdfunding campaign, they also receive an emailed receipt to the email address they provide in their check donation instructions.

What can you do if your donor is having a hard time finding their receipt?

If your donor is having a hard time finding their emailed receipt, please ask them to check their inbox for an email from [email protected] or [email protected]. The subject of the email is "Thank you for your donation to!". Sometimes, this automatic message will get stuck in a junk mailbox. That's a great place to check, too.

If your donor still cannot find their receipt, we are here to help! Please ask your donor to request a duplicate receipt by emailing [email protected]. Please note that their request may take a few business days to process.

Example tax receipt from

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