ioby

Managing your ioby Campaign

How to use match dollars to leverage more donations

What are match dollars? Have you ever heard someone say “If you donate $10, I’ll match it and donate another $10.” Or “ . . . I’ll match it and donate $20”? For ioby campaigns, match dollars are additional d...

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How do I post an update to my campaign page?

There are plenty of reasons why you should share updates with your donors and those following your campaign. If you're ready to share your progress, but aren't sure where to start, read on for step-by-step inst...

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How do I share updates with donors and potential donors?

Let's say you have photos from a recent event, your work has been featured in a local paper, or you have a major update that you can't keep to yourself! These are all great opportunities to engage your donors, ...

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How do I edit an existing project update?

Find your project update Select EDIT 1. Hover your mouse along the upper right corner of the update that you'd like to edit. This will make visible the setting widget (looks like a gear). Hint ...

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Do I need to submit a copy of my organization's or fiscal sponsor's nonprofit letter of determination?

Yes. If your organization has its own 501(C)(3) status or you are receiving fiscal sponsorship from a 501(C)(3) nonprofit organization, we will ask for a copy of the organization's 501(C)(3) letter of determ...

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How do I add, remove, or change display order of the photos on my campaign page?

First, make sure you're logged in Head to your live campaign page and select "edit" on your toolbar If you have less than 5 uploaded photos, select "browse" to upload a new image ...

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How long does it take to receive my raised funds?

Congratulations on reaching your crowdfunding goal! You will receive your raised funds within 7 business days after you sign the Project Agreement, which you will receive once you reach your crowdfunding goal. ...

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Why can't I log into my ioby account?

On the home page, select log in from the main menu. Enter your email or username along with your password. If you can't remember your password, select the option to "Request new password"...

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How do I find my donor contact information?

As a project leader you have access to this information through your ioby campaign page and your DONOR LIST DETAIL. Reach out and say thank you and further engage them in your awesome neighborhod-scale work! ...

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How do I use Square to collect donations during a fundraising event?

It certainly helps things along that you already have the Square reader in hand (it can take the company up to two weeks to mail it your way). Your account needs to be registered so that donations feed directly...

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