Why isn't my Vimeo video displaying properly?

Is your Vimeo video not displaying properly?

You uploaded a Vimeo video to your campaign page, however, the poster frame or video thumbnail is not appearing properly on your campaign page like the image below. If this is happening to you, please read on.

Your Vimeo video is more than likely not displaying properly due to your Vimeo sharing settings.

Check your sharing settings by logging into your Vimeo account. After logging in, go to Manage Videos > My Videos. Then, click on the video you want to adjust the settings for. You should see a page that looks like this:

Make sure the following selections are made:

Who can watch? = Anyone

Where can this be embedded? = Anywhere

Who can comment? = No one

Don't forget to save your changes!

Then, navigate over to your ioby campaign page and refresh it. When your page reloads, you should be able to see your video displayed properly!

If you continue to experience difficulties, give us a call or email us at For help uploading a video to your campaign page or for troubleshooting problems with a Youtube video, check out our Support Center.

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