Video Troubleshooting (Vimeo)
Is your Vimeo video not displaying properly?
You uploaded a Vimeo video to your campaign page, however, the poster frame or video thumbnail is not appearing properly on your campaign page like the image below. If this is happening to you, please read on.
Your Vimeo video is more than likely not displaying properly due to your Vimeo sharing settings.
Check your sharing settings by logging into your Vimeo account. After logging in, go to Manage Videos > My Videos. Then, click on the video you want to adjust the settings for. You should see a page that looks like this:
Make sure the following selections are made:
Who can watch? = Anyone
Where can this be embedded? = Anywhere
Who can comment? = No one
Don't forget to save your changes!
Then, navigate over to your ioby campaign page and refresh it. When your page reloads, you should be able to see your video displayed properly!
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